Login loop/crash after update

Incident Report for Tuple

Resolved

This issue has been resolved.

Sorry about that folks!

Posted Nov 03, 2021 - 17:54 UTC

Monitoring

We've released a fix. Please restart Tuple to force an update to the latest version. This should resolve the issue.

Posted Nov 03, 2021 - 16:06 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 03, 2021 - 16:03 UTC

Identified

We believe we have identified the issue. We're building a new release and are deploying it imminently.

Posted Nov 03, 2021 - 16:01 UTC

Investigating

We're aware that users are getting stuck in a login loop/crash after this morning's update.

We're investigating.

Posted Nov 03, 2021 - 15:34 UTC