All Systems Operational
Web Dashboard ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
99.97 % uptime
Today
Twilio REST API Operational
Heroku Operational
90 days ago
99.75 % uptime
Today
Customer.io Email Sending Operational
Stripe API Operational
Stripe Checkout.js Operational
Stripe JS Operational
Postmark Email Sending Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - Directory status for all users is up-to-date, and the signaling server has continued to process requests successfully.
Jan 25, 18:59 UTC
Update - We've seen some instances of stale presence data persisting in the directory and are monitoring the relevant queue as it is processed.
Jan 25, 17:48 UTC
Monitoring - Tuple contact directories are loading. We're actively monitoring the service while clients reconnect to ensure that the issue is resolved.
Jan 25, 17:36 UTC
Update - We've attempted to roll back our signaling service to a previous release, but are still experiencing issues with our load balancer correctly negotiating connections.

Our team is still actively working to resolve this issue.

Jan 25, 17:29 UTC
Update - We're continuing to work on a fix for this issue.
Jan 25, 17:13 UTC
Identified - We've identified an issue with our signaling server that is preventing the team directory from loading.

We're working to resolve the issue now.

Jan 25, 17:01 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.