Tuple Backend Outage

Incident Report for Tuple

Resolved

This incident has been resolved.
Posted Jan 12, 2024 - 21:42 UTC

Update

Services are operational, and we're continuing to monitor our web application metrics before considering this fully resolved.
Posted Jan 12, 2024 - 21:33 UTC

Monitoring

Presence service traffic was scaled to zero to allow the backend to stabilize. Things appear to be operational, but we're actively monitoring the situation to ensure the incident is fully resolved.
Posted Jan 12, 2024 - 20:56 UTC

Investigating

We're experiencing a large number of requests through our presence service that are overwhelming our web backend.
Posted Jan 12, 2024 - 20:52 UTC
This incident affected: Web Dashboard.